Business Process Re-engineering

It is a challenge that every agency faces: trimming budgets while trying to exceed expectations for higher quality of service and program performance. To accomplish these objectives, agencies must identify opportunities to transform processes and make them as efficient and effective as possible. But they must accomplish this while overcoming resistance to change, which too often slows down the pace of transformation efforts.

Why MorganFranklin?

MorganFranklin helps government clients improve existing processes and implement new ones. As a prime contractor, we have the depth of resources and range of experience needed to help build business cases for change, assess organizational readiness, and lead all aspects of business process re-engineering (BPR) projects.

Working together with our clients, we eliminate unnecessary or non-value-added tasks, streamline manually intensive processes, and utilize technology to speed up time-to-delivery. We apply change management and communications strategies to encourage the acceptance and adoption of new processes. We also use management reporting tools to demonstrate a return on taxpayer investments and the alignment of BPR efforts with program goals and agency mission.

Our professionals bring unique BPR expertise related to financial reporting, CFO Act compliance, governance and risk management, enterprise resource planning (ERP), and performance management. Lean Six Sigma, total quality management (TQM), Balanced Scorecard, continuous process improvement (CPI), Capability Maturity Model Integration (CMMI), and other accepted methodologies are fundamental parts of our BPR services.


  • Operational Assessment: Assess performance management components at process, functional, or enterprise level and evaluate linkage to agency goals and objectives.
  • Process Improvement and Re-engineering: Design, refine, and implement new financial, operations, and IT processes, including modeling, monitoring, and continuous improvement.
  • Organizational Assessment and Design: Assess readiness to embrace and maintain transformation initiatives and support delivery against those goals.
  • Roadmaps: Provide common vision for new operating models and determine management expectations for how quickly maturity can be reached.
  • Shared Services: Design or enhance shared services capabilities in order to maximize efficiencies and deliver more value across departments and agencies.

Impact & Value

    • Boost operational efficiency and maximize value of existing resources
    • Reduce cost of complex processes and systems
    • Streamline inefficient and manual processes
    • Develop clear vision to support management objectives and strategic goals
    • Foster culture of continuous improvement and sustainability
    • Eliminate organizational silos and integrate functional areas
    • Implement measurable performance and quality metrics

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